Full-priced items: can be returned for a refund (excluding shipping costs) or an exchange where product is available. Items must be in its original condition (unworn, unwashed, unmarked, unaltered, and undamaged) with Fashion Boundary tag.
10% off welcome code: full priced items purchased with a welcome discount code are still eligible for a refund (excluding shipping costs), exchange or online voucher. Discounted or sale items purchased with a welcome code are eligible for an online voucher only.
Sale items: can be returned for an online voucher (valid 3 years) or an exchange where product is available.
Temporary sale on full-priced items: can be returned for an online voucher (valid 3 years) or an exchange where product is available.
Final Sale items: cannot be returned or exchanged unless they are faulty.
Unfortunately we don't offer exchange for international orders. If you would like to return your item for another size or style, please lodge your request for a store credit to make a new purchase.
Duties & Taxes:
Depending on the destination country and purchase value of your order, you may be required to pay duties and taxes. It is the responsibility of the receiver to pay for this charge, not Fashion Boundary. Fashion Boundary is unable to refund duties and taxes for international orders that are returned. Should you require further information regarding duties and taxes please contact your local customs office.
Order Changes & Cancellation
You can email email@example.com to request a cancellation or make any changes to your order within 24 hours. We are only able to cancel or change your order if it is still currently processing. Unfortunately, Fashion Boundary cannot make any changes for orders that have already shipped.
Processing Your Refund
Once your return has been received and accepted, please allow 7 to 10 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. Your refund will be completed via the original payment method, with the amount of return shipping deducted from your refund.
Undeliverable packages that are returned to us will not automatically be re-shipped. If you would like to make any changes to the delivery address, you are responsible for any re-shipping fees.
All returns need to be made within 14 days after receiving the items. We suggest to check each product measurement in advance, to make sure the sizing is suitable, before making the purchase.
Please note that the product must be shipped back to us at your own expense.
If you want to cancel your order, you must do so within 24 hours after placing the order. If the order has already been shipped (or 24 hours have passed), we won't be able to offer a cancelation.
Fashion Boundary is not liable for the loss of items in return transit. We recommend using a traceable delivery method and taking note of your tracking number.