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FREQUENTLY ASKED QUESTIONS


Stock and Sizes

Do you only curate fashion items?

Fashion Boundary is a lifestyle e-commerce website. We started with women and men’s fashion and soon we will  gradually introduce lifestyle and high-tech products for a diverse group of customers globally in the future. 

When will a style be restocked?

Because items we selected are limited production, we can get stock re-arranged dependant whether if the designer/label will reproduce the products or not. In the meantime, please keep an eye on our Instagram (@fashion_boundary) & Facebook (facebook.com/fashionboundary) pages. 


If you would like to purchase any particular items are shown ‘sold out’ on website, please contact with us and see what we can help you to source your loved piece. 

My size is not available on the site, is it still possible to get the item?

No, unfortunately what you see on the site is the only available stock we have. We’re always adding new arrivals though, so be sure to browse our site frequently.

I’m unsure about a size or I have a question. How do I find this information?

Please see our Size Guide here for general information, garment and shoe sizing. If you still have specific questions about the fit or measurements of a style,please email us at info@fashionboundary.com and we'll be happy to help. 

Purchase Process and Payments

How is the purchase process?

It is a simple process, you just have to click on the buy button, on the product page of your interest, please select the colour and size (if applicable), the system will guide you step by step in your process purchase.

How long it takes to process the order?

Once your order is placed, there is a standard processing time of up to 3 business days before the order is shipped out. Please note that the order processing times and shipping times are different.

What payment options do you accept?

We accept payment by credit card, debit card (Visa, Mastercard), PayPal, AfterPay, Apple Pay, Google Pay, American Express and Shopify Pay. We will launch Alipay and WeChat payment soon.

What currency will be my credit card be charged?

All Fashion Boundary orders are charged in Australian Dollars (AUS). 

Who is responsible for paying international duties or taxes associated with shipments?

The buyer is responsible for any duties or taxes associated with the shipment. 

Do I need to set up an account to place an order?

You can shop at Fashion Boundary without creating an account.Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.

Is my personal information kept private?

We are very strict with our customer’s data protection. Your bank details will be processed by Shopify only and we only need your shipping details. We highly recommend the PayPal payment option to protect your personal data if you feel unsure. We also comply with all regulations on data protection. Please refer to our Privacy Policy.

Shipping Information

Which countries does Fashion Boundary ship to?

We mainly ship to Australia, New Zealand, USA, Canada, Japan, China, UK and Europe, but we offer worldwide shipping to the rest of the world. 

Is shipping free?

We currently only offer free local (Australia) shipping on all orders over AU$300. But we do run special promotions occasionally, please subscribe our newsletters to be notified. 

What is the shipping cost?

Within Australia:

Local Express Shipping AU$11.00 (Order is below AU$300)


Rest of the world:

Standard shipping via DHL eCommerce AU$30.00 - AU$50.00

Express shipping via TNT Express AU$50.00 - AU$100.00

What are the delivery times?

PLEASE NOTE: All the parcels might be delayed due to COVID-19. 


Local Express Shipping (Australia): 1-2 business days 


International Standard Shipping: 10 to 15 business days (depending on the country)

International Express Shipping: 3 to 5 business days (depending on the country)


Sometimes some delays may arise. Fashion Boundary is not responsible for delays in shipping or delivery. Unfortunately, we do not have control over these delays. 

Do you offer some kind of premium service for fast shipping?

We offer TNT express worldwide shipping and will be additional cost AU$30.00 - AU$50.00 for all the orders. 


Express worldwide shipping will take from 3 to 5 business days depending on which country. 

How do I track my order?

You will receive an email to confirm your order and then will receive another email with tracking number and shipping company details after we dispatched your order. 


The tracking numbers will be issued with all orders and will be delivered 3 days after the order is placed. 


Please provide mobile number and email address so our collaborated shipping companies with keep you updated with your parcel.    

Cancellations and Returns

Can I cancel my order without being charged?

Orders for ready-to wear can only be cancelled within 24 hours of making the purchase. Unfortunately, we are not able to cancel / return an order after it has been completed and dispatched. Please note pre-orders, made-to-order and made-to-measure orders cannot be cancelled after orders have been placed in our system. 


If you wish to cancel your order, please contact us at info@fashionboundary.com

What happens if the product is not as expected, accept returns?

We accept returns of the product, only within 14 days after receiving the product. 


To be eligible for a return, your product must be unused and in the same condition that you received it. Conditions apply. Please refer to our Returns Policy here.

Where do I send my returned order to?

PO Box Address: 

Fashion Boundary 

PO Box 7066 

Doncaster East 

VIC 3109, Australia


Please see our Returns Policy here

I’ve received a faulty item what do I do?

Please contact us immediately at @fashion_boundary and show us photos of the product condition. We will see what we can do for you. 

Can I exchange my order?

Please contact info@fasionboudnary.com for further assistance. 

Help and contact

Where can I contact you?

Write us for any questions or comments on our offline online messenger and our customer service team will assist you with whatever you may need! 


You also can reach us at info@fashionboundary.com, and we will response your email within 24 hours. 

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